Shipping policy
Shipping Policy
We currently offer delivery across the United Arab Emirates.
-
Processing Time: Orders are processed within 1–2 business days.
-
Delivery Time: Orders are usually delivered within 2–5 business days after dispatch.
-
Shipping Fee: Shipping charges are calculated and displayed at checkout.
-
Order Tracking: Once your order has been shipped, you will receive tracking information where available.
-
Delivery Address: Please make sure your delivery address and contact number are correct. We are not responsible for delays caused by incorrect or incomplete information.
-
Delivery Delays: Delivery times may occasionally be affected by public holidays, weather, courier delays, or circumstances beyond our control.
-
Failed Delivery: If a delivery cannot be completed because the customer is unavailable or provides incorrect details, additional delivery charges may apply.
-
Damaged or Missing Orders: If your package arrives damaged or is missing, please contact us as soon as possible with your order number and photographs of the package.
We aim to provide a smooth and reliable delivery experience for every customer.
This policy should be customized to match your actual courier, delivery times, fees, and return/refund terms. UAE consumer-protection guidance also addresses return/exchange/refund policies and supplier obligations. {"fallbackMarkdown":"(assets.u.ae)","reference":{"matched_text":"","prefix":null,"start_idx":1489,"end_idx":1509,"safe_urls":["https://assets.u.ae/api/public/content/f18c372aadc34041ae396fa90fe7afed?v=b7898f83","https://assets.u.ae/api/public/content/f18c372aadc34041ae396fa90fe7afed?v=b7898f83&utm_source=chatgpt.com"],"refs":[],"alt":"(assets.u.ae)","prompt_text":null,"type":"grouped_webpages","items":[{"title":"DED-Consumer-Manual-ENG","url":"https://assets.u.ae/api/public/content/f18c372aadc34041ae396fa90fe7afed?v=b7898f83&utm_source=chatgpt.com","attribution":"assets.u.ae","pub_date":1554793149,"snippet":"","attribution_segments":null,"supporting_websites":[],"refs":[{"turn_index":0,"ref_type":"search","ref_index":13}],"hue":null,"attributions":null}],"fallback_items":null,"status":"done","error":null,"style":null},"showLoginRequiredCard":false}
:::{"fallbackMarkdown":"","reference":{"matched_text":" ","prefix":null,"start_idx":1514,"end_idx":1514,"safe_urls":[],"refs":[],"alt":"","prompt_text":null,"type":"sources_footnote","sources":[{"title":"DED-Consumer-Manual-ENG","url":"https://assets.u.ae/api/public/content/f18c372aadc34041ae396fa90fe7afed?v=b7898f83&utm_source=chatgpt.com","attribution":"assets.u.ae"}],"has_images":false},"showLoginRequiredCard":false}